Our Policies

In order to place an order, you will need a customer number. Request a number by sending us your company name and contact information via email to wilson@fgtcabinetry.com or call us at (651)-686-1345 to get your application started. Once you are set up with an account,we recommend you use the online order system on our website at www.fgtcabinetry.com as our specially designed order form makes the process easy and significantly reduces the risk of errors. We do accept other order forms; however, the cabinet codes must match FGT’s catalog so our service team can ensure order accuracy.

Once we receive your order, we will check our inventory to ensure everything is in stock. We then send a confirmation letter via email or fax for you to review. The order will not be placed until you confirm everything on the letter is accurate.Please note that we will only hold the cabinets on the order for 24 hours, if we don’t receive any confirmation from you within that time, the order is considered expired.

If you have any preference on shipping dates or pickup times please add this detail to the order or confirmation letter. If no indication is made, the shipment or pickup date will be scheduled based on our lead time which is typically 3-5 business days. FGT Cabinetry offers delivery service to the Midwest area at an additional charge (shipping cost varies based on quantity and distance). If a delivery is unsuccessful a second delivery charge will be applied; however, this fee can be waived if a mistake was made by FGT. (Example: items damaged during delivery, wrong items assembled, etc.) For pickup option, our customer service team will contact you once the order is ready. We do recommend you give us a call to confirm the time/order before picking up.

FGT CABINETRY products are warranted to the original purchaser to be free from defects in materials and workmanship for a period of five years from the date of possession. Please note any damage under the following circumstance your purchase would not be covered by our warranty: products have been mishandled, misused, abused or improperly installed; color or pattern change and occurrence of cracks due to improper storage under extreme temperature/moisture level, accidents after receiving, on-site alterations or normal wear and tear. This warranty obligation is a limoted warranty and is for the repair, replacement or credit adjustment of the defective components, but it does not cover the cost of installation, removal, subsequent damage or transportation of the defective products. This warranty does not apply to any products used in conjunction with the cabinetry, such as counter-tops, appliances or plumbing fixtures. FGT CABINETRY cabinets are constructed from several pieces of solid wood and veneer edged plywood panels.

Wood products’ natural characteristic varies in grains and colors, differences in grain patterns and colors should be expected. Mineral streaks and knots in the wood are not considered defects. Color variations and color softening in cabinets are natural occurrences depends on type of wood used, ages of the cabinets and the exposure to UV light and sunlight. For such instance, new/replacement cabinets may not match display samples or existing cabinets. And such variation and color changes are not considered defects. This warranty only applies to defects that does not involve color changing and aging of any wood products. Mitered door joints in particular are more likely to react to conditions of its environment. Gaps that occur between door joints due to environmental factor are not subject to replacement under this warranty.

Painted finish reacts differently than stained finish. With normal wood movement and climate changes, cracks may appear in between joints or panel lines. These are considered as normal occurrence and are not covered under this warranty. Cabinet doors that are warped must be allowed to hang through one full heating season (i.e. through full summer) before replacement will be considered under this limited warranty. Doors that are warped not exceeding ¼” do not meet normal material expectation and are not covered under this warranty. FGT CABINETRY periodically makes changes to its product lines and specifications.

If a warranty claim is filed for a discontinued or unavailable item, FGT CABINETRY will replace the part(s) under warranty with a new part(s) of the same style or with a similar style currently offered. FGT CABINETRY cannot be held responsible for not be able to match replacement with originally installed products.

All items must be inspected immediately upon receipt for any visible damage. Any damage to the items or missing packages must be noted on the carrier’s freight bill and submitted directly to the carrier. We strongly recommend our customers to open all the boxed within 10 days of the delivery, any concealed damage or errors shall be made by the buyer in writing to our customer service department and a clear photo may be requested. Failure to make any claims accordingly shall constitute and irrevocable acceptance of the goods and no claims will be accepted 10 days after delivery. Any damage claims must be made prior to assembling and installation. After we verify the damage, we will arrange the replacement within 7 days of the claim made.

Manufacturing defect claims cannot be made directly to FGT CABINETRY from the final purchasing group. Purchaser must contact the original distributor, dealer or independent contractor where the purchase was made from. The distributor, dealer or independent contractor will obtain the right to decide the necessity on filing claims and forwarding information in writing to FGT CABINETRY. If the original distributor, dealer or independent contractor no longer exist as a business entity, please submit your claim in writing with a proof of purchase directly to FGT CABINETRY. FGT CABINETRY reserves the right to determine the most cost effective and efficient method to correct defective item. FGT CABINETRY and its manufacturer determine what is “defective” not the customer. If a manufacturing defect does occur within the terms and conditions of this warranty, FGT CABINETRY will replace the defective item within 7 days after the claim is processed.